Practice Information

New Patients

All new patients must provide proof that they reside in the 2850 postcode and be subject to our criteria outlined in the New Patient Application Form. While we would like to accommodate everyone, we must prioritise continuity of care for our existing patients. Clear eligibility criteria will therefore apply.

Exceptions
People requiring antenatal (pregnancy) or pregnancy planning consultations, skin checks with Dr Tony Egan and other exceptions mentioned on the New Patient Application Form

Appointments

Mudgee Medical Centre operates on an appointment-only system to ensure efficient care for all patients. While we strive to run to schedule, delays may occur due to urgent medical cases. We appreciate your understanding.

Booking an appointment

Appointments can be made by phone or in-person at the medical centre.

Same-Day Appointments

A limited number of appointments are allocated daily from 8.30am for urgent needs.

Extended time

If you require a longer consultation, please notify staff when booking.

Cancellations

Kindly notify us if you need to cancel your appointment. Our non-attendance fee is $55.

FAQs

Can I arrange a home visit if I’m unwell?

Yes, home visits or telephone consultations are available for patients who are unable to attend the medical centre.

Can I call my doctor during surgery hours?

Your doctor is accessible by telephone; however, calls to your doctor can inconvenience their patients whilst in a consultation. Your doctor will not take calls during consultations. Messages may be left to the attention of your doctor and will be dealt with as soon as practicable.

How do I get repeat prescriptions or referrals?

To ensure personalised healthcare, you will need to book a consultation for repeat prescriptions or referrals. If your doctor is unavailable, another doctor can assist.

Are there facilities for patients with disabilities?

Yes, the centre is wheelchair-accessible, with wheelchairs, disabled toilets, and a wheelchair-friendly reception counter available.

What facilities are available for children and babies?

The medical centre offers a play area and change table for children and babies, as well as a private area for breastfeeding.

What should I do if I have feedback or a complaint?

We encourage patients to address any concerns or suggestions directly with our practice. Please contact reception at (02) 6372 8100 and ask to speak to our practice manager, Colleen. If you prefer, you can also reach out to the Health Care Complaints Commission at Locked Bag 18, Strawberry Hills NSW 2012, call (02) 9219 7444, or visit their website at www.hccc.nsw.gov.au.

What are the consultation fees?

Please find our full list of fees below. Fees must be paid at the time of consultation. Bulk billing is available for healthcare cardholders and pensioners and some doctors will bulk bill children under 16 years of age. Bulk billing is not available on Saturday mornings or on private billing days.

Can I order a taxi from the centre?

Our reception staff can arrange a taxi for you.

How are test results handled?

Your doctor will advise how to follow-up on test results. This may involve scheduling a follow-up appointment or contacting the medical centre.

How is my personal information protected?

We adhere to the Privacy Act, treating all information as sensitive. Your details are only shared with health services involved in your care. For privacy concerns or access to your records, speak with the practice manager or your doctor.

Are health information brochures available?

Yes, brochures are available in the waiting area. If you can’t find what you need, please ask staff for assistance.

Our Fees
Brief Consultation
$ 60 /
  • Level A
    (1 – 5 minutes)

    Item Number 3 (Medicare refund $20.05)

Standard Consultation
$ 112 /
  • Level B
    (6 – 19 minutes)  

    Item Number 23 (Medicare refund $43.90)

Long Consultation
$ 160 /
  • Level C
    (20 – 39 minutes)

    Item Number 36 (Medicare refund $84.90)

    Item Numbers 2700 (Medicare refund $83.65)

    Item Number 2715 (Medicare refund $106.20)

Prolonged Consultation
$ 208 /
  • Level D
    (40 – 59 minutes)

    Item Number 44 (Medicare refund $125.10)

    Item Number 2701 (Medicare refund $123.15)

    Item Number 2717 (Medicare refund $156.45)

Prolonged Consultation
$ 257 /
  • Level E
    (60 minutes and over)

    Item Number 123 (Medicare refund $202.65)

other fees

A welcoming medical centre for Mudgee

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Contact Us
Opening Hours

Monday – Friday | 8.30am – 6pm

Saturday | 9am – 12pm

Sunday | Closed

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